Refund & Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a full refund or exchange.

Conditions for Returns

  • Items must be unused, unworn, and in their original packaging
  • Items must have all tags and labels attached
  • Items must be in the same condition as when received
  • Proof of purchase (order number or receipt) is required
  • Returns must be initiated within 30 days of delivery

Items Not Eligible for Return

  • Items that have been used, worn, or damaged
  • Items without original packaging or tags
  • Personalized or customized items
  • Items purchased more than 30 days ago
  • Gift cards and promotional items

How to Return an Item

  1. Contact our concierge team at info@vestontechnologies.com to initiate a return
  2. Provide your order number and reason for return
  3. You will receive a Return Authorization (RA) number and instructions
  4. Package the item securely with the RA number visible on the package
  5. Ship the item to the address provided in the return instructions
  6. We recommend using a trackable shipping method as we are not responsible for lost return packages

Refund Policy

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Refund Amount

  • Full refund of the item price for items returned in original condition
  • Original shipping costs are non-refundable unless the item is defective or we made an error
  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error

Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, and we will cover all return shipping costs.

Processing Time

  • Return Processing: 5-7 business days after we receive your returned item
  • Refund Processing: 3-5 business days after approval
  • Credit Card Refunds: 5-10 business days to appear in your account

Contact Us

For questions about returns or refunds, please contact us: